Beauty Sales Assistants!?! What are they feeding them?
I recently had one of my beauty exploring days where I hunt out old and new beauty gems. First up, I wandered into House of Fraser and literally had to run for cover from the attack of the perfume girls! 10 minutes later following a session with the tissues in the ladies to try and clear my nose from the perfume onslaught – I thought I would check out a new Estee Lauder product, and this is how the conversation went
I spy the lovely looking brown bottle and veer towards it and just before I can pick it up, a very unenthusiastic sales assistant comes over
Her: Can I help you?
Me: Oh hi, I heard about the new Advanced Night Repair Synchronized Recovery Complex and wanted to come and check it out
Her: Oh
Me: Yes
Her: Ok
Me: (slightly confused at this point) ermm, can I look at it and try it out?
Her: Ok
Me: Trying it out …..
Her: Standing in silence…..
Me: (hating the silence) so can you tell me a bit more about it?
Her: It does what it says on the bottle…then pauses for silence
Me: Oh right!
Her …more silence
Me: So what exactly is that?
Her: Repairs the skin
Me: Trying to enlist some enthusiasm from her – oooh in what way?
Her: Repairs the skin
Her…pause for silence again
Her: Are you buying anything?
Me: slightly taken aback at the turn to conversation….well I just wanted to….
Her: (spies a possible more lucrative customer and is off before I can finish my sentence)
Yes I know, I know….. I should have taken this as a sign but obviously a glutton for punishment I then wandered into Debenhams to the Decleor Counter to check out one of their skin essential oils a friend has been raving about
Her: Hello (woohoo, i'm thinking – friendlier greeting, this must bode well)
Me: Oh hello, I just wanted to find out your facial essential oils
Her: Take a seat and I will show it to you
Her: Returns with about 10 different items (note that only one is an oil)
Her: Tell me about your skin
Me: Well its combination …blah blah blah
Her: One second ….then she returns with even more items
Me: Now slightly alarmed at the number of things on the table, considering I just wanted to find out about the oils
Her: Starts talking and putting products on my hand
Fast forward about 15 minutes (yes I did stay that long)
Me: ok well these five sound quite good, do you have any samples I can take away to try on my face
Her: Suddenly not looking so friendly – are you buying any of them?
Me: Well I was hoping to try them on my face first so I can see how they feel etc
Her: book in for a facial that is £25 and redeemable on products
Me: I will think about it, thanks for all your help
Her: Painful Silence (I honestly think silence is meant to be their secret weapon to make you buy products)
Me: Would it be possible to please get the names of the five I liked and their prices
Her: Frowning…why?
Me: (confused at the response) oh! Well, it’s so I remember what products you recommended and know how much they are
Her: No I can’t
Me: I’m sorry, I don’t understand
Her: It is our company policy not to give out the names of products and prices
Me: huh!!! I’m sorry I have never heard of that before
Her: Well that’s how it is (positively snarling now!!)
Me: So you are telling me that you recommend something to a potential customer but unless they are buying it on the spot, you cannot give out the name or price
Her: You might try to go and buy it on the internet
Me: Its not really any of your business if I want to buy something on the internet or not – but it is your job to “assist” and provide information that could lead to a sale – it might simply be that I am waiting for pay day and planning to come back in a few days – you don’t know anything about me
Her: well…
Suddenly she is saved (trust me I was starting to see red now) by another and might I add, more intelligent sales assistant who steps in and says
New SA: I’m so sorry, she's new! And that is not our policy – please follow me to the tills and I will write up the items for you.
Me: glaring at the old assistant and wondering if my tongue still needs to roll…..Humpff!!
So that was my experience, needless to say I was highly un-impressed!! And needed a starbucks moment to bring me back down. I mean, honestly what is going on? If you cannot walk into a beauty hall and get some honest advice minus the hard sell, how are you meant to believe the products might actually work for you? And it’s not just an act to make their sales targets?
I recently had one of my beauty exploring days where I hunt out old and new beauty gems. First up, I wandered into House of Fraser and literally had to run for cover from the attack of the perfume girls! 10 minutes later following a session with the tissues in the ladies to try and clear my nose from the perfume onslaught – I thought I would check out a new Estee Lauder product, and this is how the conversation went
I spy the lovely looking brown bottle and veer towards it and just before I can pick it up, a very unenthusiastic sales assistant comes over
Her: Can I help you?
Me: Oh hi, I heard about the new Advanced Night Repair Synchronized Recovery Complex and wanted to come and check it out
Her: Oh
Me: Yes
Her: Ok
Me: (slightly confused at this point) ermm, can I look at it and try it out?
Her: Ok
Me: Trying it out …..
Her: Standing in silence…..
Me: (hating the silence) so can you tell me a bit more about it?
Her: It does what it says on the bottle…then pauses for silence
Me: Oh right!
Her …more silence
Me: So what exactly is that?
Her: Repairs the skin
Me: Trying to enlist some enthusiasm from her – oooh in what way?
Her: Repairs the skin
Her…pause for silence again
Her: Are you buying anything?
Me: slightly taken aback at the turn to conversation….well I just wanted to….
Her: (spies a possible more lucrative customer and is off before I can finish my sentence)
Yes I know, I know….. I should have taken this as a sign but obviously a glutton for punishment I then wandered into Debenhams to the Decleor Counter to check out one of their skin essential oils a friend has been raving about
Her: Hello (woohoo, i'm thinking – friendlier greeting, this must bode well)
Me: Oh hello, I just wanted to find out your facial essential oils
Her: Take a seat and I will show it to you
Her: Returns with about 10 different items (note that only one is an oil)
Her: Tell me about your skin
Me: Well its combination …blah blah blah
Her: One second ….then she returns with even more items
Me: Now slightly alarmed at the number of things on the table, considering I just wanted to find out about the oils
Her: Starts talking and putting products on my hand
Fast forward about 15 minutes (yes I did stay that long)
Me: ok well these five sound quite good, do you have any samples I can take away to try on my face
Her: Suddenly not looking so friendly – are you buying any of them?
Me: Well I was hoping to try them on my face first so I can see how they feel etc
Her: book in for a facial that is £25 and redeemable on products
Me: I will think about it, thanks for all your help
Her: Painful Silence (I honestly think silence is meant to be their secret weapon to make you buy products)
Me: Would it be possible to please get the names of the five I liked and their prices
Her: Frowning…why?
Me: (confused at the response) oh! Well, it’s so I remember what products you recommended and know how much they are
Her: No I can’t
Me: I’m sorry, I don’t understand
Her: It is our company policy not to give out the names of products and prices
Me: huh!!! I’m sorry I have never heard of that before
Her: Well that’s how it is (positively snarling now!!)
Me: So you are telling me that you recommend something to a potential customer but unless they are buying it on the spot, you cannot give out the name or price
Her: You might try to go and buy it on the internet
Me: Its not really any of your business if I want to buy something on the internet or not – but it is your job to “assist” and provide information that could lead to a sale – it might simply be that I am waiting for pay day and planning to come back in a few days – you don’t know anything about me
Her: well…
Suddenly she is saved (trust me I was starting to see red now) by another and might I add, more intelligent sales assistant who steps in and says
New SA: I’m so sorry, she's new! And that is not our policy – please follow me to the tills and I will write up the items for you.
Me: glaring at the old assistant and wondering if my tongue still needs to roll…..Humpff!!
So that was my experience, needless to say I was highly un-impressed!! And needed a starbucks moment to bring me back down. I mean, honestly what is going on? If you cannot walk into a beauty hall and get some honest advice minus the hard sell, how are you meant to believe the products might actually work for you? And it’s not just an act to make their sales targets?
Has anyone else had any interesting experiences at a beauty counter? let me know...
Xoxo
